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Terms of Service

Last updated: February 2026

1. Service Description

Isomer ("the Service") is an AI-powered data pipeline investigation and auto-remediation platform designed for enterprise logistics and supply chain data teams. The Service analyzes pipeline failure metadata to identify root causes and recommend fixes.

2. Data Processing Declaration

Metadata Only Processing

Isomer processes only workflow metadata — table names, column names, test results, timestamps, lineage graphs, and error messages. Isomer never ingests, stores, or processes the actual row-level data in your data warehouse.

3. Acceptable Use

You agree to use the Service only for lawful purposes related to data pipeline operations. You shall not attempt to reverse-engineer, decompile, or extract proprietary algorithms from the Service.

4. Limitation of Liability

The Service provides AI-generated recommendations that require human review before deployment. Isomer is not liable for any damages resulting from the application of AI-generated fixes without proper engineering review.

5. Termination

Either party may terminate this agreement with 30 days written notice. Upon termination, all investigation metadata will be permanently deleted within 90 days.

Data Processing Agreement

Scope of Processing

This Data Processing Agreement ("DPA") governs the processing of data by Isomer on behalf of the Customer.

What Isomer Processes

  • Table and column names from data catalogs
  • Test names, results, and failure conditions
  • Pipeline run timestamps and durations
  • Data lineage graphs (model dependencies)
  • Git commit metadata (SHAs, messages, authors)
  • Error messages and stack traces

What Isomer Never Processes

  • Actual row-level data in your warehouse
  • Customer PII, financial records, or trade secrets
  • Database credentials or access tokens
  • Query results containing business data

Data Retention

Investigation metadata is retained for the duration of the subscription plus 90 days. Upon request, all data can be permanently deleted within 30 days.

Sub-processors

  • Supabase — Database hosting and vector storage (US-East-1)
  • Google Cloud — Gemini LLM inference (no data retention)

Privacy Policy

Information We Collect

We collect pipeline metadata as described in our Data Processing Agreement. For beta signups, we collect email addresses, company names, roles, and team sizes.

GDPR Compliance

For EU-based customers:

  • Right of Access — Request a copy of all metadata we hold
  • Right to Erasure — Request permanent deletion of all data
  • Right to Portability — Export investigation data as CSV/JSON
  • Data Protection Officer — Contact privacy@isomer.dev

CCPA Compliance

California residents may request disclosure of personal information collected, its purpose, and opt-out of any data sharing. Isomer does not sell personal information.